Legal · Store Policy

Refund &
Return Policy

Effective date: January 1, 2025  ·  Last updated: July 2026  ·  Fred Barca Art, Studio City, CA

All Sales Are Final — No Refunds

All purchases from Fred Barca Art are non-refundable. This applies to digital downloads, commission deposits, bundle packages, and all other digital products. By completing a purchase you acknowledge and agree to this policy in full.

Section 01

Digital Downloads — Final Sale

All digital download products sold through fredbarcaart.com, Gumroad, and any affiliated Fred Barca Art storefronts are delivered instantly upon purchase. Because the file is transferred to you immediately and cannot be "returned," all digital sales are final and non-refundable without exception.

This includes but is not limited to:

  • Individual high-resolution digital art downloads (JPG, PNG, PDF)
  • Bundle packs (10-pack, 25-pack, or any curated collection)
  • Digital products purchased during promotions or at discounted pricing
  • Any digital file delivered automatically at checkout
Why no refunds? Once a digital file is delivered, the transaction is complete. Unlike a physical product, a digital file cannot be un-delivered. This policy is standard across the digital art industry and is necessary to protect the artist's work from unauthorized acquisition.

Section 02

Technical Delivery Issues

If you experience a technical problem receiving your download — for example, a broken link, a file that fails to open, or a delivery failure — we will make it right at no additional cost.

We will:

  • Resend the file directly to your email
  • Provide an alternative download link
  • Ensure you receive the full, correct file you purchased

We will not issue a refund for technical delivery issues. Resending is our remedy. If you have a delivery problem, contact info@fredbarcaart.com with your order number and we will respond within 24–48 hours.

Section 03

Commission Deposits

Custom commissions require a 75% upfront deposit, with the remaining 25% due upon completion. Commission deposits are non-refundable once Fred has begun work on your piece.

If you need to cancel a commission before work has begun, please contact us within 24 hours of payment. Cancellations after work has commenced will forfeit the deposit, as Fred's time, materials, and scheduling are committed at that point.

Fred personally reviews every commission request. If he cannot fulfill your commission for any reason on his end, your deposit will be refunded in full. This protection runs in both directions.

Section 04

Chargebacks & Disputes

We maintain complete purchase records for all transactions, including IP address, timestamp, device fingerprint, and delivery confirmation logs. Filing a fraudulent chargeback on a legitimately delivered digital product is considered fraud under applicable law.

Important: Initiating a chargeback for a successfully delivered digital download will result in (1) permanent account suspension, (2) submission of all purchase evidence to your card issuer and payment processor, and (3) reporting to fraud prevention networks where applicable. We take fraudulent chargebacks seriously and contest every one.

If you have a legitimate concern with your purchase, please contact us directly at info@fredbarcaart.com before initiating any dispute. We will work with you to resolve genuine issues promptly.

Section 05

Physical Merchandise — Redbubble, TeePublic & Other Platforms

Physical merchandise (apparel, prints, home goods, stickers, etc.) sold through third-party platforms including Redbubble, TeePublic, Fine Art America, and Society6 is subject to each platform's own fulfillment, return, and refund policy.

Fred Barca Art does not fulfill, ship, or handle physical merchandise directly. For issues with physical orders, contact the platform where you purchased directly:

Physical print-on-demand products sold through Amazon (journals, planners) are subject to Amazon's standard return policy.

Section 06

Agreement to Policy

By completing a purchase on fredbarcaart.com or any affiliated Fred Barca Art storefront, you confirm that you have read, understood, and agree to this Refund Policy in its entirety.

This policy is incorporated by reference into our Terms of Service. Continued use of our store constitutes ongoing acceptance of this policy and any updates to it.

This policy was last updated in July 2026. We reserve the right to modify this policy at any time; the current version will always be posted at fredbarcaart.com/refund.html.

Technical Issues Only

This is the only valid reason to contact us about a purchase.

Email: info@fredbarcaart.com
Subject line: "Delivery Issue — [your order number]"
Response time: Within 24–48 hours

Please do not contact us requesting refunds — we cannot and will not process them for reasons outlined above.